Privacy Policy

1. Scope

This policy explains how SolidHill Soap Institute (“we”, “us”, “our”) processes personal information across our website and learning platform.

2. Data We Collect

• Account data: name, email, and optional phone number.
• Transaction data: purchased courses, amounts, currency, and timestamps.
• Support data: messages you send via our contact form.
• Usage data: page interactions, device type, and approximate location derived from IP.
• Cookies: preferences such as theme selection and cookie consent.

3. How We Use Data

• Provide and maintain course access and features you request.
• Process transactions and deliver receipts.
• Respond to support inquiries and improve our services.
• Ensure platform security and prevent abuse.
• Comply with legal obligations.

Lawful bases include contract performance, legitimate interests (improving our services and preventing fraud), and consent where required.

4. Cookies

We use essential cookies for authentication and preferences (e.g., theme). You can manage consent via our cookie banner. If disabled, some features may not function as expected.

5. Sharing

We do not sell personal data. We may share data with service providers under contract to operate our platform (e.g., payment processing) with safeguards in place.

6. Your Rights

Subject to local laws, you may request access, correction, deletion, restriction, or portability of your data, and you may object to processing or withdraw consent.

7. Security

We apply administrative, technical, and physical controls to protect data. No method is perfectly secure, and we encourage strong unique passwords.

8. Retention

We retain data as long as necessary to provide services, comply with legal obligations, and resolve disputes.

9. Contact

Email: [email protected] • Phone: +1 (415) 555-0198